Sorry, We have discontinued International shipping!!

Frequently Asked Questions !

What are the shipping charges on International Orders?

For the best customer experience, we are offering free shipping on every product in INDIA. For International shipping, shipping charges will be displayed at checkout page and will be added in final billing. Some of the Product categories are not eligible for international shipping, therefore kindly check “International shipping available” sticker shown on Product page. Currently, we are delivering only to following countries – United Kingdom, Canada, United States, Australia, New Zealand, United Arab Emirates, Malaysia, Singapore, Austria, Denmark, Germany, Ireland, Spain, Sweden, Switzerland, Kenya, South Africa, Bhutan, China.

How do International duties and taxes work?

Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means the product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.

How do I cancel my international order?

You can cancel an order until it has been processed at our Warehouse through our Website, Mobile Site or App. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made. No Cancellation or Changes of International Order is possible once the order has been confirmed and sent into production. It also includes the addition of extra legs, bells, hooks etc. to the Mandir / Wooden Home Temple, Solid wood Mandirs & Furniture products. All Products displayed on our website (Except Furniture) are ‘Ready to ship”.  These International Order items are made to your individual specifications; therefore, we cannot accept cancellation request/returns or exchanges. International items cannot be returned, exchanged or canceled at any time and are nonrefundable. International orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time for any reason. In case of unforeseen circumstances like Strike/Emergency situation/Covid-19 like disease/Lockdown and its negative impact on availability of human resource, your placed order and especially Solid wood Mandirs, Furniture products, customized goods and Solid Wood Product related orders, may take more time than shown on our website and may also cause delay in dispatch/delivery. These should not considered as service/Non-commitment issue, therefor we don’t classify it as  “Cancellation reason” as well as don’t consider it as “Cancellation reason”.

What is the return policy for International orders?

Process in case of Damage Despite all the precautions and our best intentions that our shipment reaches you in the safest possible way, sometimes things are beyond our control. No matter how securely a sculpture or temple is packed, the journey to your doorstep is not in our hands and your cooperation here is of utmost importance. Steps to observe:

If you notice any external damage to the outer packing or suspect something wrong, please make sure to mention it on the delivery slip before accepting the delivery of the package from the logistics provider. Just to be on the safer side, we would go to the extent of recommending you to ask the delivery person to wait if possible while you open and inspect the contents of the package before signing the delivery receipt. If possible, please document the damage using your mobile phone or camera. Do not dispose of the packaging material and keep everything that came with the consignment for the inspection of the shipping company as well as the insurance surveyors.

Return request can be accepted only in case where there is a material defect / damage found in the product. In case you receive a damaged product (at the time of delivery), please bring it to the notice of the delivery personnel immediately and put a remark on receipt. Also inform us within 3 working days about the same and we will assess the issue and will get back to you within 3 working days. In case you notice an issue later after opening the package, please write to us within 3 working days at [email protected]. Our team will assess the damage and get back to you within 3 working days. Depending on the degree of damage, we will provide you solution. After 3 days window (in case, you report an issue after 3 working days), we won’t be able to assist you and No claim for damage or breakage will be entertained if lodged after 3 working days from the date of delivery. No claim for damaged goods can be entertained unless a claim is received in writing at [email protected] within 3 working days of receipt of goods by our customer with the pictures and video of unpackaging of boxes. Please note that we do not provide pick-up facilities outside India. The order needs to be sent back to the following address – D’DASS Plot No. 57, Behind SOMI Conveyor Belting Ltd. Tanawada Fanta, Near Tanawada Village, Jodhpur Rajasthan-342013 India Once we receive the product, we will process the refund within 3-5 business days. Please note that International Shipping cost and any handling fee/Convenience fee will not be refunded for any reason.

What payment options are available on for international orders?

1. Credit cards/Debit Cards 2. Net Banking 3. Wallets like Amazon pay, G pay, Phone Pay etc. 4. UPI payments

What delivery methods do you use?

We offer expedited and door-to-door delivery by Air/Sea for all its consignments around the world. We only use reputed companies such as India Post’s International Air Freight Service that offer hassle-free delivery of our beautifully handcrafted products to your doorstep within 10-12 working days. We are quite flexible when it comes to shipping options and can also work with a logistics provider of your choice.

How long will it take to receive the ordered products?

Yes, we are  shipping worldwide. We usually ship every order within 2-3 days, placed for India and Indian Subcontinent area and we deliver it within 6-7 days. Regarding International shipment, All Products displayed on  our website (Except Furniture) are ‘Ready to ship” and will be dispatched within 7 working days. For International Shipping, the average delivery time is 12-15 business days depending on the country of residence. In International orders, we use additional layer of International standard packaging for  “Damage free delivery” and it is charged to you in final billing. Currently, we are delivering only to following countries – United Kingdom, Canada, United States, Australia, New Zealand, United Arab Emirates, Malaysia, Singapore, Austria, Denmark, Germany, Ireland, Spain, Sweden, Switzerland, Kenya, South Africa, Bhutan, China.

What if I don’t want to pay my international duties and taxes?

If you choose to refuse the delivery of the product for any reason, the refund cost will be made after deducting the import charges we incur to ship the product back to India. If the return charges are higher than the order refund amount, no refund will be made.

How do international taxes work?

Any import duties or related taxes are unpaid at the time of placing the order and need to be paid by the Customer at the time of receiving the order Any such charges are levied by the local Customer authorities, and we at, don’t have any control over it.

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