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Delivery & Return Policy

Shipping and Delivery

  • Free Shipping: Applies to all locations within territorial India, except for Andaman & Nicobar and Lakshadweep Islands.
  • International Shipping: Available but not included in free shipping; specific inquiries should be directed to care@ddassstore.com.
  • Processing Time: Orders are usually processed within 5-7 business days, potentially extending up to 7 days during busy periods.
  • Delivery Time: After processing, delivery takes between 4-7 business days. A tracking number is provided via email and SMS.

Returns Policy

  • Return Timeframe: Products must be returned within 3 days of receipt if they are defective or damaged.
  • Return Notification: Immediate notification is required upon discovery of damage or defects, ideally to the delivery personnel and also by email to care@ddassstore.com with supporting images and videos.
  • Return Methods:
    • Pick-Up: Available in most locations, where D’DASS will arrange for the product pickup.
    • Self-Ship: If pick-up is not available, customers must ship the product back themselves. A credit of Rs. 1000 is offered if the returned product meets the return policy standards.
  • Refunds and Exchanges: Upon successful return and quality check, customers can receive a refund or store credit. Exchanges are facilitated subject to stock availability.

Special Considerations

  • Incorrect Address: Customers must provide accurate shipping addresses and pin codes. D’DASS is not responsible for issues arising from incorrect information. Refunds for non-delivered orders due to incorrect details will be processed minus shipping charges.
  • Custom Orders: No returns, exchanges, or cancellations are possible once production has begun on customized or solid wood products.

This combined overview allows customers of D'DASS to understand how shipping and returns work hand-in-hand, ensuring clarity on how to manage orders, what to expect in terms of delivery timelines, and how to proceed if there’s a need to return a product.

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