The following Terms and Conditions apply to all transactions on the ddassstore.com web site. Please scroll through this screen, read them carefully.
PRICING & AVAILABILITY
All product prices are in INR and USD sterling and are exclusive of delivery. We reserve the right to change any advertised price before accepting an order. Items with a previous price refer to prices we have previously sold the same product. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s).
We guarantee that all advertised products are 100% genuine.
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site. The images on ddassstore.com are copyright protected, but may be used on the condition that the user credits the source of the picture.
Some products may have an associated image or photo. These are for reference only and should be considered illustrative.
While in the process of designing/making our handmade products like Wooden temple/ Other Products, we work precisely on everything. From wooden sourcing to Wooden cutting and to final touch, we take care of every aspect. We always use quality raw materials like chemically treated Indian Rosewood (Sheesham wood)/A Grade MDF, and experienced artisans from across the various regions of India. Our artisan’s team presents the “Essence of India” in true sense.
Our every product travels through long journey because every part comes from different regions of India. Our artisan’s hard work pays off in true sense when their hard work gets compliment for you.
Our products are handmade beauty and it comes with own beauty standards. There are many misconceptions among customers regarding meaning of manufacturing defect or quality. Sometimes, misunderstanding or improper knowledge leads to unnecessary issues.
We are listing down few examples for understanding, which includes but are not limited to following-
1. White Color temple seems yellow/ Particular Part turns out to be in wood color-
Its natural quality of Sheesham wood is that it spreads or releases yellow/wood color. It is not defect of product instead it is proof that it is made of Sheesham. We coat our product with various layer of chemical in order to mitigate this but in rare scenarios, it may come.
Our all White wooden temples turn out to be off-white with span of time, due to the chemical used on it for its durability. These should not considered as defects or quality issue, therefor we don’t classify it as defect or quality issue as well as don’t consider it as “Return reason”
2. A) Slight difference in Color shade/ Color of Stain on Marble Finish/ Different emboss work than image shown-
Our team of artisans uses same vibrant color as shown on website but sometimes, there may be slightly variation in color scheme/pattern/shade. It is due to human’s limited efficiency and limited perfection skill. It is also due to Photography skills and various stages of editing and also due to lighting effect.
You may notice that there may be slightly difference in emboss work than shown on website. It is mainly due to its handmade process.
In Marble Finish Product, USP of the Product is its Marble finish and stain on Marble finish may vary. By default, we use “Red stain” on Marble finish product and only on special request, we use other stain. We don’t classify these reasons as defect. These should not be considered as “Wrong Product” and therefore, we don’t consider it as ‘Return Reason”. Therefore, these are not to be considered as ground for Return Request.
2. B) Images shown in Clock category, is for illustration purpose only. Features or other supporting accessory may differ. Color of the dial as well Numbering Pattern may also differ or as per real-time availability. In case, you need specific “Dial pattern”, kindly add note with order. Otherwise, it will be as per Real-time availability. These should not be considered as “Wrong Product” and therefore, we don’t consider it as ‘Return Reason”. Therefore, these are not to be considered as ground for Return Request.
3. Minor scratch/Natural cut in wooden part/Minor gap in joints-
Our team of artisans works day and night with devotion to work. Even after our stringent quality check as well as our hard work, there are rare instance of scratch on product. But these rare instances are obvious due to handmade process.
Our team of woodworkers always uses quality materials like sheesham wood with full devotion. There are rare instance of natural cut in wooden part, which is not quality issue. It is just a natural cut, which is due to nature’s law, nothing else.
These should not be considered as defects or quality issue, therefor we don’t classify it as defect or quality issue as well as we doesn’t consider it as “Return reason”. Therefore, these are not be considered as grounds for Return request.
We are able to deliver to most countries. If for some reason we are unable to fulfill your order due to geographical location, we will provide a full refund where payment has already been made. Please click here for details on our delivery charges. Due to the nature of ordering on the Internet it is not possible for you to specify a delivery date.
For larger orders, please make sure someone will be available to take delivery of your parcel.
Payment online can be made using those methods supported by Third-party. Payment will be debited from your account before dispatch of your purchase. We will take all reasonable care, in so far as it is our power to do so, to keep the details of your order and payment secure. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from ddassstore.com.
Due to our delivery prices differing from country to country, it is imperative that you choose the correct delivery location when placing an order; failure to do so will mean the order is cancelled.
RETURNS & ORDER CANCELLATION
In case of Return shipment/Product Return, our team provides you with system generated “FedEx Economy service” Airway bill with Pickup confirmation number. We also provide you with Pickup timing and date, as per your request or as per your convenience. After receiving Airway bill, kindly print that Airway bill and paste it on the package. Kindly keep the package ready on time for smoother and hassle-free Pickup.
Never use any other Airway bill for Return shipping because our system is compatible with our Airway bill and any kind of ignorance or mishandling of Airway bill may lead to, delay or denial of refund.
Our liability is limited only towards our system generated AWB. If you use other AWB(not our system generated AWB), then your Refund amount is subject to Actual Return shipping charges and you may get debited for the same.
What is D’DASS’s 3 days return policy? How does it work?
Return request can be accepted only in case where there is a material defect / damage found in the product. In case you receive a damaged product (at the time of delivery), please bring it to the notice of the delivery personnel immediately and put a remark on receipt. Also inform us within 3 working days about the same and we will assess the issue and will get back to you within 3 working days. In case you notice an issue later after opening the package, please write to us within 3 working days at firstname.lastname@example.org. Our team will assess the damage and get back to you within 3 working days. Depending on the degree of damage, we will either repair the product, or offer you a replacement. After 3 days window (in case, you report an issue after 3 working days), we won’t be able to assist you and No claim for damage or breakage will be entertained if lodged after 3 working days from the date of delivery.
No claim for damaged goods can be entertained unless a claim is received in writing at email@example.com within 3 working days of receipt of goods by our customer with the pictures and video of unpackaging of boxes.
If in the opinion of ddassstore.com the Product is defective, the Product may be replaced or any other corrective measure may be taken, as deemed appropriate by the representative of ddassstore.com, to address the issue. However, if in the opinion of ddassstore.com there is no defect in the Product, ddassstore.com shall return the same Product back to You and no further action will be taken. ddassstore.com shall have the sole right to determine whether a Product is defective or not.
For more details on returns and order cancellation visit our FAQ page.
CANCELLATION OF ORDERS
You can cancel an order until it has been processed at our Warehouse through our Website, Mobile Site or App. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made. If your order has not been processed, it will be cancelled and there will be no charge whatsoever.
No Cancellation or Changes of customized goods and Solid Wood Products is possible once the order has been confirmed and sent into production. Customization also includes the addition of extra legs, bells, hooks etc. to the Mandir / Wooden Home Temple, Solid wood Mandirs & Furniture products. These special-order/Made to order items are made to your individual specifications; therefore, we cannot accept cancellation request/returns or exchanges. Personalized items cannot be returned, exchanged or canceled at any time and are nonrefundable. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time for any reason.
In case of unforeseen circumstances like Strike/Emergency situation/Covid-19 like disease/Lockdown and its negative impact on availability of human resource, your placed order and especially Solid wood Mandirs, Furniture products, customized goods and Solid Wood Product related orders, may take more time than shown on our website and may also cause delay in dispatch/delivery. These should not considered as service/Non-commitment issue, therefor we don’t classify it as “Cancellation reason” as well as don’t consider it as “Cancellation reason”.
If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods you must follow the standard returns process.
All goods returned must be unused, unopened and in the same condition as they were originally dispatched from ddassstore.com. We will not accept for exchange or refund any item which has been used, or is not in the exact condition in which it was dispatched by us, (unless the item is faulty).
You must contact us by email to confirm which items are being returned. You will be requested to return the goods by FedEx, BlueDart, DHL, delivery (we recommend you get Proof of Posting) and will be required to pay the cost of returning the goods. There will be no refund on the cost of returning the goods, (unless the item is faulty). Any free gifts associated with an item must be returned at the same time. Please return them to the address provided, along with a note of your details and the reason for return. Refunds will be made to the original charged account within 14 days of receipt of the returned goods.
These conditions do not affect your statutory rights.
You will be sent an e-mail confirming receipt of your order with ddassstore.com. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions of Sale.
We take all reasonable care, in so far as it is our power to do so, to keep the details of your order and payment secure. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from ddassstore.com.
As a statement these Terms and Conditions do not affect your statutory rights as a consumer.
Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these Terms and Conditions, and no amendments will be accepted by us.
All Pictures shown are for illustration purpose and Content on this site is for reference purposes only. Actual product may vary due to product enhancement. Actual product packaging and materials may contain more and different information than what is shown on our website. We recommend that you do not rely solely on the information presented and that you always read labels, warnings, and directions before buying product. For additional information about a product, please contact the customer care.
DISCLAIMER: THE MATERIALS MAY CONTAIN INACCURACIES AND TYPOGRAPHICAL ERRORS. INTERFACE DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR THE RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION DISPLAYED OR DISTRIBUTED THROUGH THE SITE. ANY RELIANCE ON ANY SUCH OPINION, ADVICE, STATEMENT, MEMORANDUM, OR INFORMATION SHALL BE AT YOUR SOLE RISK. INTERFACE RESERVES THE RIGHT, IN ITS SOLE DISCRETION, TO CORRECT ANY ERRORS OR OMISSIONS IN ANY PORTION OF THE SITE. INTERFACE MAY MAKE ANY OTHER CHANGES TO THE SITE, THE MATERIALS AND THE PRODUCTS, PROGRAMS, SERVICES OR PRICES (IF ANY) DESCRIBED IN THE SITE AT ANY TIME WITHOUT NOTICE.
THIS SITE, THE INFORMATION AND MATERIALS ON THE SITE, AND ANY SOFTWARE MADE AVAILABLE ON THE SITE, ARE PROVIDED “AS IS” WITHOUT ANY REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.