Returns & Exchange
Please note that this policy is valid for orders placed within India only. For orders placed outside the country, please refer to our International Orders page
• What is D’DASS’s 3 days return policy? How does it work?
Return request can be accepted only in case where there is a material defect / damage found in the product. In case you receive a damaged product (at the time of delivery), please bring it to the notice of the delivery personnel immediately and put a remark on receipt. Also inform us within 3 working days about the same and we will assess the issue and will get back to you within 3 working days. In case you notice an issue later after opening the package, please write to us within 3 working days at [email protected]. Our team will assess the damage and get back to you within 3 working days. Depending on the degree of damage, we will either repair the product, or offer you a replacement. After 3 days window (in case, you report an issue after 3 working days), we won’t be able to assist you and No claim for damage or breakage will be entertained if lodged after 3 working days from the date of delivery.
No claim for damaged goods can be entertained unless a claim is received in writing at [email protected] within 3 working days of receipt of goods by our customer with the pictures and video of unpackaging of boxes.
If in the opinion of ddassstore.com the Product is defective, the Product may be replaced or any other corrective measure may be taken, as deemed appropriate by the representative of ddassstore.com, to address the issue. However, if in the opinion of ddassstore.com there is no defect in the Product, ddassstore.com shall return the same Product back to You and no further action will be taken. ddassstore.com shall have the sole right to determine whether a Product is defective or not.
We only ask that you don’t use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. There are two ways to return the product to us:
1. Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request
2. Self-Ship: If we don’t offer a pick up at your location, you will have to ship the product to us. In such cases, we will credit Rs. 1000 into your D’DASS Store account fund if the product satisfies the return policy
Once we pick up and receive your returned product, we will do a quality check of the product at our end and when the product passes the quality check we will credit the amount you paid for the products into the ddassstore.com’s account fund. If the picked up product does not pass the quality check, we will ship it back to you. All exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it to obtain store credit and purchase the new item separately
The following EXCEPTIONS and RULES apply to this Policy:
3. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. The Wooden must be packed in the original box)
4. We only accept returns for products purchased directly from D’DASS’s desktop/mobile sites or app. Any return request for products purchased from our indirect online and offline distributors will be declined by us
5. Please note that we do not refund any Shipping or COD charges incurred by you.
6. Under our Exchange Policy, we suggest that you return it to obtain store credit and purchase the new item separately.
7. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
8. If you self-ship your returns, we will credit Rs. 1000 into your ddassstore.com’s account fund if the product satisfies the return policy.
9. Please allow 24 hours post delivery of your order for your order status to be updated in your ddassstore.com’s account.
10. Please check the items, type of return and other related details carefully—our courier partner will pick-up only the items mentioned at the time of submitting the Return request by you
11. In case the items handed over to the courier person doesn’t match the details of the items mentioned in the Return request, we will conduct an internal investigation and get back to you accordingly
12. Return on the same order should be done in the same go to avoid complication.
13. If you self-ship any product without officially informing us through our return process, we will not process the return.
14. In case of Return shipment/Product Return, our team provides you with system generated “FedEx Economy service” Airway bill with Pickup confirmation number. We also provide you with Pickup timing and date, as per your request or as per your convenience. After receiving Airway bill, kindly print that Airway bill and paste it on the package. Kindly keep the package ready on time for smoother and hassle-free Pickup.
Never use any other Airway bill for Return shipping because our system is compatible with our Airway bill and any kind of ignorance or mishandling of Airway bill may lead to, delay or denial of refund. Our liability is limited only towards our system generated AWB. If you use other AWB(not our system generated AWB), then your Refund amount is subject to Actual Return shipping charges and you may get debited for the same.
• How do I return products purchased from D’DASS?
You can return products purchased from ddassstore.com within 15 days of receiving the product. Please follow these steps –
1. Create a ‘Return’ under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us on the basis of the return mode
2. We offer pick-up facility in select locations basis our courier serviceability
3. If reverse pick-up option is not available at your location you can self-ship the product to us
Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags intact. Keep the packet ready to expedite the return pickup. Once your return reaches our warehouse and the product has been approved by our quality staff, we will credit refund into the source selected by you at the time of return initiation
Self-ship: In case your area pin code is not eligible for “Pick-up” mode then please self-ship the product to us. Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No. and Return id on a piece of paper and place it in the packet. Kindly address the package to the following address –
57, Behind Somi Convayor Belting Ltd.
Tanawada Fanta, Jodhpur
We will send you a confirmation email as soon as we receive the shipment at our warehouse
• Refund & Exchange Policy for CustomMade Order and Solid Wood Products at ddassstore.com!
No Cancellation or Changes of customized goods and Solid Wood Products is possible once the order has been confirmed and sent into production. Customization also includes the addition of extra legs, bells, hooks etc. to the Mandir / Wooden Home Temple, Solid wood Mandirs & Furniture products. These special-order/Made to order items are made to your individual specifications; therefore, we cannot accept returns or exchanges. Personalized items cannot be returned, exchanged or canceled at any time and are nonrefundable. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time.
• How do I place an exchange request on D’DASS?
If you want to exchange products purchased from ddassstore.com, please follow the below mentioned steps:
1. Under our Exchange Policy, we suggest that you return it to obtain store credit and purchase the new item separately.
2. Place the product in a packet and seal it. Please ensure the product is unused, well packed with all the tags intact.
3. Hand over the original product to our delivery staff once he/she arrives for the return pick-up
4. Once the product is received at our warehouse and passes the necessary quality checks, we will ship the requested the exchange to you. Please note that if the exchange product is not available at our warehouse, we will contact you to convert your return into store credit or refund, as per your preference
• How long will it take for me to receive the refund of my returned product?
1. The entire return request to refund completed journey will take 3-5 business days
2. We will pick up the return within 4 – 7 days from the request placement date
3. The return takes about 6 – 8 business days to reach our warehouse
4. Once the returned product is received at our warehouse and passes all the necessary quality checks, we will issue a refund to you. We will send a refund confirmation e-mail to you once we process the refund at our end, and it will take 3-4 business days for the amount to be credited your origin payment account.
• I returned my order and received store credits. How do I apply them?
1. Once you return a product to us, we will add the value of your order (Minus any Shipping and/or COD charges, if applicable) back in your account as ddassstore.com account fund. You can use your account fund for further shopping with us.
2. Once you select the product/products to buy and add to bag, automatically a store credit tab will reflect the store credits utilized by you on the checkout page, and the total amount to be paid by you will be calculated after deducting the store credits in your ddassstore.com account fund.
3. Please note, you need to be signed in with your registered ddassstore.com ID to view and utilize your store credits.
• How do I return multiple products from a single order?
1. If you are returning multiple products from a single order together, we will generate a single Return ID for all products and you will receive an e-mail confirmation for the same
2. If you wish to return another product from a single order at a later date, still within the 15 days return policy, we will accept your return but we will not arrange a reverse pick-up for the second time. The subsequent returns for the same order will be self-shipped by you and no reimbursement for the same will be provided by us in any form
• Does D’DASS pick up the product I want to return from my location?
Currently, we pick up products only from selected PIN Codes. If your area pin code is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site. Please note the following salient points –
1. We will pick up the return within 4 – 7 business days from the request placement date
2. Please keep the return shipment ready
• How can I Self-Ship the product to D’DASS?
If your area pin code is not serviceable for pickup, you will need to self-ship the returned item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return an ID for each item included in the package. For all self-shipped returns, we will credit Rs. 1000 into your ddassstore.com’s account fund if the product satisfies the return policy.
• Where should I self-ship the returns?
Please mention Order No. and Return id on a piece of paper and place it in the packet. Kindly address the package to the following address –
57, Behind Somi Convayor Belting Ltd.
Tanawada Fanta, Jodhpur
• Why has my return request been declined?
This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care
• Why did the pick-up of my product fail?
We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request if the item meets the return criteria and is within 15 days from the date of delivery. For more details, please call our customer care