How can I place order on your website?

Just go through these Simple Steps to place an order on our website –
1. Click on the product to be ordered
2. Select the Product and click “ADD TO CART”
3. Go to your Cart page, once you have added all the products you wish to buy
4. Enter discount code (if any) on the Cart page
5. Click ‘CHECKOUT’
6. Sign in to your account using the registered e-mail id and password or create a new account if you are a first time visitor in one short step
7. Enter your Shipping Address
8. Choose from Prepaid & COD Payment Options
9. Re-check your Order details
10. Click on “Place Order”
11. In case you have selected Prepaid options, you will be re-directed to a fully secure payment gateway where you need to enter your card/wallet details.
12. In case of a COD order, an additional Rs 50 will be levied as a COD charge
13. Once you confirm your billing, your order is placed – You can now note down the order number for tracking purposes.

What are the payment options available?

1. Credit card and Debit card
2. Net Banking
3. Cash on Delivery for India
4. Paytm wallet
5. MobiKwik Wallet
6. Paypal (All countries except India)

Is it safe to use debit/credit card on ddassstore.com?

You can be assured that ddassstore.com offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure. Your bank will authorize the card transaction directly without any information passing through to us – we do not retain your banking information.

What happens to the money deducted from my debit card/credit card/Net Banking/Wallet for an unsuccessful prepaid order?

If your card is debited by mistake, you need not to worry. Please make sure of the following at your end –
1. Please check your bank/credit card account – Has it been debited? If yes, and it shows a failed transaction message then please note a failed transaction is normally rolled back within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.
2. If the transaction is successful and the money has been credited to our account, please update us with the transaction number from your card-issuing bank over an email and we will initiate the refund within 3 days of your request; in case you wish to go ahead with the order we will dispatch the same at the earliest.
3. The expected timelines for payment reversal are as below:
1. Net Banking – 2-3 business days
2. Debit Card /Credit Card – 2-3 business days

I got a confirmation call for my COD Order. Why is that?

After placing a COD order, a confirmation call may be made to verify the mobile number and shipping address of the recipient of the ddassstore.com order. This is crucial to ensure smooth coordination between you and our courier partner. Our processing team starts working on the order only after confirmation. If you are unreachable or unable to attend the call, please contact Customer Care on +91-8955523796 to confirm the purchase within 24 hours of making the purchase. Please note that if we are unable to reach you on phone within 3 days of COD order placement, we will be forced to cancel the order.

Is there a purchase limit for a COD purchase?

Yes, COD option is available on purchases up to a limit of Rs. 10,000, beyond which purchases can only be made using Netbanking, Wallets or Credit card/Debit card.

How do I pay the courier person for COD purchase?

Please pay the courier person in cash only. We do not accept cheques or DDs.

How do I check status of my order?

Login to your account, click on My Orders to get all order details and status updates.

How can I track my order shipment?

Orders, once processed and shipped can be tracked using the consignment/tracking number, commonly referred to as the AWB number. You can track your order in two ways –
1. After you log in to your ddassstore.com account, go to your ‘My Account’ page and find the order number your wish to track. Click on ‘Track my order’ to see real-time updates of your shipment status. Please note that this link becomes valid only after 24 hours from the dispatch of your order.
2. Alternately, you may track your order through our order shipment email which provides a direct link to track your order real-time on the service provider’s website
In cases where our website can’t link to the courier service providers’ website real time, we will share the AWB number and provider’s name with you via email and on your account page. To track your shipment status, all you need to do is:
1. Go to the service provider’s website
2. Type in the tracking number provided in the mail in the Tracking section and check the status

How do I redeem a coupon?

Once you have shortlisted the product you wish to buy, click Add to Cart and view your Cart. Here you can enter your discount/coupon code, click on the apply code, and follow the rest of the instructions to place your order.

How will I know if my order has been placed successfully?

You will receive an email confirmation and an SMS from ddassstore.com once your order is successfully placed. The mail & SMS will have all the details related to your order.

How soon will my order update to ‘Delivered’ in my ddassstore.com account?

Please allow 24 hours post delivery of your order for your order status to be updated in your ddassstore.com account

The color of the product shown on the website/App and the product I received seems different. Why is that?

Please note that as mentioned on our product pages as well, there might be a slight variation in the shade of the actual product and the image shown on the screen, due to the screen resolution and photography effects.

What are the shipping charges on ddassstore.com.com?

For the best customer experience, we are offering free shipping on every product in INDIA as well as all over the WORLD.

Do the Shipping charges vary on the number of items purchased/weight of the order?

All Shipping charges are FREE

How long will it take to receive the ordered products?

We process and ship every order within 24 working hours. Your order will get delivered within 5-6 Business Days depending on your location in India. In some cases, it may take longer to receive the shipment depending on your accessibility.
For International Shipping, the average delivery time is 7-10 Business Days depending on the country of residence.

I was delivered a damaged/defective product. What do I do?

ddassstore.com employs some of the finest standards when it comes to product quality checks before dispatching a product. In an improbable incident of damaged/defective product delivered, please note that we expect you to inform us within the 24-48 hours of the delivery. We won’t be able to entertain and honor any requests/complaints informed beyond this time window.

What delivery methods do you use?

We use leading courier companies such as IndiaPost, Ecom Express, Delhivery, Bluedart and Aramex for shipment in India. All international orders are sent through Fedex.

How do international duties and taxes work?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell you the cost as it varies from country to country.

What is ddassstore.com’s Cancellation Policy?

You can cancel an order until it has been packed at our Warehouse through our Website, Mobile Site or App. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

Can I modify the shipping address of my order after it has been placed?

No, you cannot modify the order yourself after placing an order on ddassstore.com Please get in touch with care@ddassstore.com, should you have any shipping address change request. Please note that the shipping address can only be changed before your order has been packed at our Warehouse.

How do I cancel my order?

You need to be logged into your ddassstore.com account to cancel an order. Once you are logged in, tap on ‘My Orders’ section under the ‘My Account’ section and then select the order you want to cancel.

I just cancelled my order. When will I receive my refund?

If you had placed the order using Cash on Delivery, there is no amount to be refunded at our end as you haven’t paid for the order yet. For payments made via Credit Card, Debit Card, Net Banking or Wallets you will receive refund (including Shipping Charges) into the ddassstore.com’s account funds within 2 business days from the time of order cancellation. If payment was made by redeeming ddassstore.com store credit, refund will be initiated into your ddassstore.com Credits account within 1-2 days of your cancellation.

Please note that this policy is valid for orders placed within India only. For orders placed outside the country, please refer to our International Orders page

What is D’DASS’s 15 days return policy? How does it work?

D’DASS’s 15 day returns and exchange policy gives you an option to return or exchange items purchased on D’DASS for any reason within 15 days of receipt of the item. We only ask that you don’t use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. There are two ways to return the product to us:
1. Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request
2. Self-Ship: If we don’t offer a pick up at your location, you will have to ship the product to us. In such cases, we will credit Rs. 1000 into your D’DASS Store account fund if the product satisfies the return policy
Once we pick up and receive your returned product, we will do a quality check of the product at our end and when the product passes the quality check we will credit the amount you paid for the products into the ddassstore.com’s account fund. If the picked up product does not pass the quality check, we will ship it back to you. All exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it to obtain store credit and purchase the new item separately.
The following EXCEPTIONS and RULES apply to this Policy:
3. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. The Wooden must be packed in the original box)
4. We only accept returns for products purchased directly from D’DASS’s desktop/mobile sites or app. Any return request for products purchased from our indirect online and offline distributors will be declined by us
5. Please note that we do not refund any Shipping or COD charges incurred by you.
6. Under our Exchange Policy, we suggest that you return it to obtain store credit and purchase the new item separately.
7. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
8. If you self-ship your returns, we will credit Rs. 1000 into your ddassstore.com’s account fund if the product satisfies the return policy.
9. Please allow 24 hours post delivery of your order for your order status to be updated in your ddassstore.com’s account.
10. Please check the items, type of return and other related details carefully—our courier partner will pick-up only the items mentioned at the time of submitting the Return request by you
11. In case the items handed over to the courier person doesn’t match the details of the items mentioned in the Return request, we will conduct an internal investigation and get back to you accordingly
12. Return on the same order should be done in the same go to avoid complication.
13. If you self-ship any product without officially informing us through our return process, we will not process the return

How do I return products purchased from ddassstore.com?

You can return products purchased from ddassstore.com within 15 days of receiving the product. Please follow these steps –
1. Create a ‘Return’ under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the ‘Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us on the basis of the return mode
2. We offer pick-up facility in select locations basis our courier serviceability
3. If reverse pick-up option is not available at your location you can self-ship the product to us

Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags intact. Keep the packet ready to expedite the return pickup. Once your return reaches our warehouse and the product has been approved by our quality staff, we will credit refund into the source selected by you at the time of return initiation
Self-ship: In case your area pin code is not eligible for “Pick-up” mode then please self-ship the product to us. Please pack the product and ensure the product is unused, unwashed and all the tags are intact. Also, please mention Order No. and Return id on a piece of paper and place it in the packet. Kindly address the package to the following address –

D’DASS
G-700, Riico Industrial Area,
Boranada, Jodhpur
Rajasthan-342001
India

We will send you a confirmation email as soon as we receive the shipment at our warehouse

How do I place an exchange request on D’DASS?

If you want to exchange products purchased from ddassstore.com, please follow the below-mentioned steps:
1. Under our Exchange Policy, we suggest that you return it to obtain store credit and purchase the new item separately.
2. Place the product in a packet and seal it. Please ensure the product is unused, well packed with all the tags intact.
3. Hand over the original product to our delivery staff once he/she arrives for the return pick-up
4. Once the product is received at our warehouse and passes the necessary quality checks, we will ship the requested exchange to you. Please note that if the exchange product is not available at our warehouse, we will contact you to convert your return into store credit or refund, as per your preference

Does D’DASS pick up the product I want to return from my location?

Currently, we pick up products only from selected PIN Codes. If your area pin code is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site. Please note the following salient points –
1. We will pick up the return within 4 – 7 business days from the request placement date
2. Please keep the return shipment ready

How do I return multiple products from a single order?

1. If you are returning multiple products from a single order together, we will generate a single Return ID for all products and you will receive an e-mail confirmation for the same
2. If you wish to return another product from a single order at a later date, still within the 15 days return policy, we will accept your return but we will not arrange a reverse pick-up for the second time. The subsequent returns for the same order will be self-shipped by you and no reimbursement for the same will be provided by us in any form

I returned my order and received store credits. How do I apply them?

1. Once you return a product to us, we will add the value of your order (Minus any Shipping and/or COD charges, if applicable) back in your account as ddassstore.com account fund. You can use your account fund for further shopping with us.
2. Once you select the product/products to buy and add to bag, automatically a store credit tab will reflect the store credits utilized by you on the checkout page, and the total amount to be paid by you will be calculated after deducting the store credits in your ddassstore.com account fund.
3. Please note, you need to be signed in with your registered ddassstore.com ID to view and utilize your store credits.

How long will it take for me to receive the refund of my returned product?

1. The entire return request to refund completed journey will take 3-5 business days
2. We will pick up the return within 4 – 7 days from the request placement date
3. The return takes about 6 – 8 business days to reach our warehouse
4. Once the returned product is received at our warehouse and passes all the necessary quality checks, we will issue a refund to you. We will send a refund confirmation e-mail to you once we process the refund at our end, and it will take 3-4 business days for the amount to be credited into your ddassstore.com account fund.

How can I Self-Ship the product to D’DASS?

If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, we will credit Rs. 1000 into your ddassstore.com’s account fund if the product satisfies the return policy.

Where should I self-ship the returns?

Please mention Order No. and Return id on a piece of paper and place it in the packet. Kindly address the package to the following address –

D’DASS
G-700, Riico Industrial Area,
Boranada, Jodhpur
Rajasthan-342001
India

Why has my return request been declined?

This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care

Why did the pick-up of my product fail?

We make three attempts to pick up the item, if the item is not picked up in the third attempt, Pickup request will be marked as failed. You can initiate a new return request if the item meets the return criteria and is within 15 days from the date of delivery. For more details, please call our customer care

This policy is valid for all orders shipped to outside of India

What are the shipping charges on International Orders?

For the best customer experience, we are offering free shipping on every product in INDIA as well as all over the WORLD.

How long will it take to receive the ordered products?

For International Shipping, the average delivery time is 12-15 business days depending on the country of residence

What delivery methods do you use?

All International orders are sent through Fedex

How do International duties and taxes work?

Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means the product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.

What payment options are available on ddassstore.com for international orders?

1. Credit cards
2. Net Banking
3. PayPal

How do I cancel my international order?

Please note that your order can only be canceled before we have dispatched it to you, please refer to our Cancellation Policy for details. We have no way of canceling it once it is shipped from our end.

What is the return policy for International orders?

For all international orders, customers can return their products within 15 days from the date of order receipt. If you have a return request, please mail care@ddassstore.com for details. Please note that we do not provide pick-up facilities outside India. The order needs to be sent back to the following address –
D’DASS
G-700, Riico Industrial Area,
Boranada, Jodhpur
Rajasthan-342001
India

Once we receive the product, we will process the refund within 3-5 business days. Please note that International Shipping cost will not be refunded.

How do international taxes work?

Any import duties or related taxes are unpaid at the time of placing the order and need to be paid by the Customer at the time of receiving the order Any such charges are levied by the local Customer authorities, and we at ddassstore.com, don’t have any control over it

What if I don’t want to pay my international duties and taxes?

If you choose to refuse the delivery of the product for any reason, the refund cost will be made after deducting the import charges we incur to ship the product back to India. If the return charges are higher than the order refund amount, no refund will be made